Support is available to assist with questions, account-related issues, technical concerns or general feedback. Reach out by email, phone or live chat and we’ll help with account access, billing queries or site issues. Have your username handy for account matters. For technical concerns, include a brief description and any screenshots. Feedback is welcome and will be passed to the relevant team. Contact channels are monitored to ensure timely and prompt follow-up.
| Department | Contact |
|---|---|
| Customer support | [email protected] (email & live chat for account help and technical queries, available in English and A$ support) |
| General enquiries | [email protected] (site, billing, promotions, A$ currency questions and general feedback) |
| Affiliate enquiries | [email protected] (partner programme, commission schedules, marketing materials and onboarding) |
| Phone | +61 2 9374 2851 (call or SMS for quick enquiries) |
| Working hours | Mon-Sun, 09:00-22:00 AEST (local time) |
Email Support
Email is our preferred contact method for detailed requests, account issues or cases that require explanations or documents. Please include a clear subject line and attach any relevant files. Make sure your contact details are up-to-date so we can respond without delay. For faster handling, state your account ID and the issue in the first line.
Submit your enquiry
Response Time
Support requests are typically answered within one business day. Simple enquiries are often resolved in that timeframe, while more complex issues may take longer depending on their nature and any verification required. We'll keep you updated by email or live chat and aim to resolve escalated matters as promptly as possible.
Feedback
Send us feedback, suggestions or ideas to improve the site. Every message is read and acted on - we use submissions to refine games, payments, promotions and the overall experience. Tell us what works, what doesn’t or what you’d like to see next. Use the contact form or live chat and we’ll review your input promptly to make the site better for everyone.